Responsible Gambling Policy
At WinPlace we take safer gambling seriously. We are committed to helping players stay in control and to providing clear, practical tools and advice so play remains an enjoyable, supervised activity. This page explains how we protect players, the controls available on your account, and where to get help if gambling starts to feel like a problem.
Our player protection principles
We aim to promote responsible, controlled play by applying straightforward rules and providing self-help tools. We monitor activity patterns to identify signs of harm and we offer staff guidance to support customers who ask for help. Our approach is practical and player-focused: protect vulnerable players, act quickly when risk is identified, and make it easy to find support resources.
Activity-control tools
You can manage your account settings at any time to suit your needs. Tools include:
- Deposit limits - set daily, weekly or monthly caps to control how much you add to your account.
- Loss limits - limit how much you can lose over a chosen period.
- Session time limits - set maximum session lengths or receive regular time reminders.
- Cooling-off periods - take a short break by locking your account for a fixed number of days.
- Self-assessment checks - optional prompts to review your play patterns.
Deposit and loss limits
Deposit limits can be set immediately and changed after a waiting period. Typical options include daily, weekly and monthly limits to suit different budgets. Loss limits allow you to cap net losses over a period and help to keep spending predictable and within set boundaries.
Time limits and breaks
Set session durations and opt in to automatic time-outs. Time limits and cooling-off periods help reduce impulsive play and give you space to reassess activity. If you need a longer interruption, consider self-exclusion.
Self-exclusion
Self-exclusion is a longer-term option to block access to your account for a chosen period. During self-exclusion we will disable logins and restrict marketing contact. If you need to self-exclude, contact our support team and we will guide you through the process.
Recognising signs of problematic behaviour
Look out for warning signs such as chasing losses, playing for longer than intended, borrowing money to fund play, neglecting work or family, or anxiety about gambling. If you notice these signs in yourself or someone close to you, act early and use the available controls.
Tips for staying in control
- Set deposit and loss limits before you start.
- Use session time reminders and regular breaks.
- Keep gambling separate from essential bills and savings.
- Discuss concerns with friends or family and avoid gambling when stressed or upset.
Professional help and support organisations
If you need external support, consider recognised UK organisations such as GamCare, BeGambleAware and the GamStop self-exclusion scheme. You can also contact our support team for guidance and to arrange account tools. For urgent help, contact local health services or emergency services as appropriate.
If you prefer a different display name on-site, you may also see our brand shown as Win Place across some pages; whichever you use, our safer gambling tools and support are the same and available to all players.