Data Privacy Policy
At WinPlace we take your privacy seriously. This page explains what personal and technical data we collect when you use our services, how we use and protect that information, and the choices available to you. The policy is written for users in the United Kingdom and describes our usual practices for account management, payments, customer support and site operation.
Types of data we collect
Personal data
When you register an account or contact support we collect personal information such as your name, date of birth, address, email, phone number and verification documents where required. We also collect payment details needed to process deposits and withdrawals, subject to applicable verification requirements.
Technical data
We automatically collect technical data including IP address, device and browser information, operating system, session identifiers and general location data. This information helps us deliver the service, detect fraud and improve site performance.
Transactional data
Transactional records include bets, game activity, deposits, withdrawals and communication history. We retain sufficient transaction details to comply with our operational, regulatory and security obligations.
How we use your information
We use collected data to set up and manage your account, process payments, verify identity, provide customer support, detect and prevent fraud, and meet legal or regulatory obligations. We may also use data to send service messages and to provide information about changes to our terms or policies. Where we use personal data for marketing, we will do so only with your consent or as permitted by law.
Data protection and storage
We store personal and technical data on secure systems and limit access to authorised staff and service providers. We use industry-standard measures such as encryption and access controls to protect data in transit and at rest. We also maintain procedures to respond to data incidents and to restore access where possible.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, enable secure login, measure site performance and tailor content. You can control cookie settings via your browser and opt out of certain tracking through browser tools or cookie preference settings on our site. Blocking cookies may affect the functionality of some features.
Your rights
You have rights to access a copy of your personal data, request correction of inaccurate information, and ask for deletion where retention is no longer necessary. You may also request restrictions on processing, object to specific uses and withdraw consent for direct marketing. We will respond to requests in line with applicable law.
Access, correction and deletion of data
To exercise your rights or update your details, contact our support team through your account or the contact options in the app. We will verify your identity before making any changes. In some cases we may retain limited information where required for legal, regulatory or legitimate business purposes.
Information sharing and third parties
We share data with trusted third parties that provide services on our behalf, including payment processors, identity verification providers, fraud prevention services and analytics partners. We may also disclose information to comply with legal requests or to protect our rights. Where possible we require partners to apply comparable security and privacy safeguards.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. Notice of material changes will be posted on the site and, where appropriate, communicated directly to account holders. If you have questions about Win Place privacy practices, please contact our support team via your account.